Santa Storytime

Purchase help, contact and refunds

Single personalised Santa replies cost £1 GBP and four-letter packs cost £2.50 GBP. Both are one-off digital purchases, not subscriptions. Read the purchase and refund terms below or contact the operator for help.

Preview a personalised Santa reply · £1 to unlock · Write to Santa for free · Privacy and parent controls

Purchases and refunds

For new purchases under these terms, delivered personalised digital letters cannot be returned or refunded because you changed your mind. Before paying, you must expressly request immediate supply and acknowledge that the 14-day cancellation right is lost once supply of the digital letter begins. Older purchases keep the terms agreed at checkout.

If your letter is faulty, not as described or not delivered, contact us and we will fix it or arrange a refund where appropriate. Your statutory rights under UK consumer law are unaffected. Pack letters are supplied as you request them; this policy does not remove rights for unused or undelivered content.

Digital delivery starts after payment confirmation and is usually ready in minutes, not a guaranteed instant inbox delivery. Refunds go to the original payment method; allow about 5–10 business days after confirmation. Contact santastorytimehq@gmail.com with your receipt reference and approximate payment date. Do not send child details, card details or passwords.